Short Description

Real-world testing of the CARIN IG for Digital Insurance Card using a SMART Health Card/SMART Health Link.

Long Description

This project is intended to develop artifacts (FHIR implementation guides, code mappings, reference implementations, etc) to retrieve proof of insurance coverage information via FHIR when requested or shared by a Patient in order to create an electronic rendering of the insurance membership card within a digital application.

The objectives of this track are: 

  • Test the SMART Health Card/SMART Health Link use cases.
  • Test and gather feedback on the Implementation Guide.
  • Identify gaps or errors.

Type

Test an Implementation Guide

Call for participants

Patients, Providers, Insurance companies, App developers

NameOrganizationEmailTesting Role
Ranjana Singhalb.wellranjana.singhal@icanbwell.comPHR/wallet/patient apps
Amy BallardAppleamy_ballard@apple.comPHR/wallet/patient apps
Bill HartyCMS (contractor)harty_william@bah.comClient testing
Balaji NarayananOnyx balaji.narayanan@onyxhealth.io
Eric HeflinSAFE Health Systems eric.heflin@safehealth.me PHR/wallet/patient apps
Patrick CarterThe Commons Projectpcarter@thecommonsproject.orgPHR/wallet/patient apps
Murali NidugondiOraclemurali.nidugondi@oracle.comPHR/wallet/patient apps
Jason TeepleEvernorthJason.Teeple@evernorth.com Payor/ server testing

Track Prerequisites

In advance of the Connectathon we would ask participants to attend the Implementers Connection Calls and have signed up for the track ahead of the deadline. It is critical to attend the calls and sign up by the deadline as we will be matching implementers to ensure that everyone has someone to test the below Scenarios.  Testers are encouraged to review the CARIN IG For Digital Insurance Cards SMART Health Links Use Case and are listen to a recording of a meeting walking through the use cases: https://leavittpartners.zoom.us/rec/share/z9hXTe2bpXxVFZo4g9gIM7AdI0Ko-yhAdhIHTOT-wUn9u9voT5OXS4jdXnm2cE9A.kBSiFsifScaWAV8m
Passcode: %1I+ch6g 

Track Lead(s)

Track Lead Email(s)

mark.roberts@leavittpartners.com; ryan.howells@leavittpartners.com; jp@thecommonsproject.org

Specification Information

CARIN IG for Digital Insurance Card (PSS, STU1

Zulip stream

https://chat.fhir.org/#narrow/stream/285193-CARIN-IG.20for.20Digital.20Insurance.20Card

Track Kick off Call

Track Kick-off Call: 12pm ET on Wednesday, June 21

Recording: https://leavittpartners.zoom.us/rec/share/tVHkdUtstV6fSu-KR7zQ05dP0615nL4qQUof1Qer5fqmvV-t1eResSRbDNpAQFtp.D6wFjjVtjMx-nDFY
Passcode: S^ux@0!J 

Testers should join the two touchpoint calls to coordinate testing objectives.


Touchpoint CallDateTime (All times ET)ZoomRecording
Touchpoint Call #1Wednesday, June 2812 pm

https://leavittpartners.zoom.us/j/98678476917?pwd=Q2NwOURxY2tvb2l6R1g0TlBMVm5aUT09&from=addon
Password: 437254


Touchpoint Call #2Wednesday, July 1212 pm

https://leavittpartners.zoom.us/j/98678476917?pwd=Q2NwOURxY2tvb2l6R1g0TlBMVm5aUT09&from=addon
Password: 437254

A recording of the call can be found here: https://leavittpartners.zoom.us/rec/share/-zD1V86HEljupcsiMnPfSB8mUyzugcLN5qKkWNfaiqDIp188JZa4TS0nNWOaJ6di.0h9RmM9YgWf58mAu
Passcode: %qgA0p=5 
Touchpoint Call #3Friday, July 143 pm
https://leavittpartners.zoom.us/j/94706529765?pwd=ZUJJTnd6V1Y5ZjZGendYYmNNMExTdz09&from=addon
Password: 620992

Agenda

Track Kick off Slides:

A recording of the session can be found here:

https://hl7-org.zoom.us/rec/play/H6sbFcv7VkLZRrUbL9NWYGO4LKaRBFhYrJZnATRM0dLvjkpaRfsPocBC9YzjNbn90mzUtn7WI1Vty_DE.VEmuvLlhSicZqVI4?canPlayFromShare=true&from=share_recording_detail&startTime=1689793631000&componentName=rec-play&originRequestUrl=https%3A%2F%2Fhl7-org.zoom.us%2Frec%2Fshare%2Fo1qDVV15DNSHsDxKrldDpI4_n61WuYsczwYYyJkPyp9Z9KLnGzuNgUoMN-TzApg.676vAD7QvvXqXS_R%3FstartTime%3D1689793631000

Track Report Out can be found here:

July 19 (All times ET)
Start TimeEnd TimeSession TitleSession Description
3:00 PM3:05 PMWelcome / Track Kick Off and IntroWelcome and introduction to the track
3:05 PM3:30 PMCARIN Digital Insurance IG & SHC/SHL OverviewAn in depth overview of the IG and proposed future updates
3:30 PM4:00 PMAsk the IG Leads AnythingOffice hours to ask the IG leads questions
4:00 PM5:00 PMTestingTesting of the proposed futures updates to the IG


July 20 (All times ET)
Start TimeEnd TimeSession Title                                                 Session Description                                                        
1:40 PM2:00 PMTrack HighlightA report out of the tracking testing session.

Testing Scenario

SMART Health Links

  • Health care providers rely on manual, inefficient means to capture insurance information from patients
  • Increasingly, this information is being captured via web-based, mobile app-based, and kiosk-based registration and check-in flows for patients
  • In most of these flows, the patient is asked (or required) to input their insurance information, by

–Manually entering plan and policy information

–Uploading photos of their card

  • A SMART Health Link digital insurance card could make this easier, reduce errors, and facilitate faster eligibility checks

Workflow

  • Insurer/ data holder provides a digital insurance card to the individual as a SMART Health Link

–e.g., Insurer prints SHL QR on physical card

–e.g., Insurer emails or messages SHL QR to patient

–e.g., Insurer hosts SHL and SHL QR through their online portal

  • Individual stores or captures their SMART Health Link digital insurance card on their device
  • Individual shares their SMART Health Link digital insurance card during in person or web-based registration/ check-in flow for a new patient visit

Implementer Roles

  • Data holders: generate a SMART Health Link

–Use the CARIN IG data profile to create a FHIR bundle, then generate a SMART Health Link following the specific guidance defined for the use case

–Display or send a QR code or link

  • PHR/ wallet/ patient apps: capture, display, store, share the SMART Health Link

–Consume a SHL from QR code or link, display and store it in app

–Provide user a way to copy, screenshot, or otherwise surface SHL to share with a provider

  • Providers/ platforms: ingest and validate the SMART Health Link

–Provide user a way to share their QR code or link in a checkin flow

–Consume and validate SHL from QR code or link, display and confirm details

Shc-web-reader

A create-react-app web application that can run standalone or as a provider-launch SMART-on-FHIR application. It scans Smart Health Card QR Codes sourced from barcode scanners, copy/paste, connected cameras or by searching a patient record for scanned documents (e.g., an insurance card scan). Data from the SHC are displayed in a structured way and can be easily copied to complete structured input forms.

https://github.com/the-commons-project/shc-web-reader


A useful repository with sample SMART Health Links

https://github.com/seanno/shc-demo-data


Sample Cigna SMART Health Insurance Card

Data Profile/IG Questions

  • What is the right balance between patient privacy, ease of use, and efficiency? The SMART Health Link spec supports constructs like passcodes and expirations that protect individuals' data, but could make digital insurance cards more challenging in practical use.
  • How can we make sharing digital insurance cards easier for patients in online checkin flows, when pasting links or uploading QR codes might pose challenges for some users?